Important: This privacy policy explains how HeavyUsedParts.com collects, uses, and protects your personal information. By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
- Account Information: Name, email address, phone number, company name, and address when you register or create an account
- Contact Information: Information you provide when contacting us or submitting inquiries
- Order Information: Details about parts you inquire about or order
- Communication Records: Emails, messages, and other communications with our team
Automatically Collected Information
- Usage Data: Pages visited, time spent on pages, search queries, and navigation patterns
- Device Information: IP address, browser type, operating system, device type, and screen resolution
- Location Data: Country, city, and region based on your IP address (for analytics purposes only)
- Technical Data: Session information, cookies, and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide and maintain our services, process orders, and handle inquiries
- Communication: To respond to your requests, send order updates, and provide customer support
- Account Management: To manage your account, verify your identity, and maintain account security
- Improvement: To analyze usage patterns, improve our website, and enhance user experience
- Marketing: To send relevant offers, newsletters, and promotional materials (with your consent)
- Legal Compliance: To comply with legal obligations and protect our rights
Cookie Policy
We use cookies and similar technologies to enhance your browsing experience:
Types of Cookies We Use
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Required for basic website functionality (login, shopping cart, security) |
Session or 1 year |
| Analytics Cookies |
Help us understand how visitors use our website to improve performance |
2 years |
| Preference Cookies |
Remember your language, currency, and other preferences |
1 year |
| Marketing Cookies |
Used to deliver relevant advertisements and track marketing campaign effectiveness |
90 days |
Managing Cookies
You can control and manage cookies through your browser settings:
- Browser Settings: Most browsers allow you to block or delete cookies
- Cookie Consent: We provide cookie consent options when you first visit our site
- Third-Party Opt-Out: You can opt out of third-party analytics and marketing cookies
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our website and providing services
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect our rights, property, or safety, or that of our users
Data Security
We implement appropriate security measures to protect your personal information:
- Encryption: All sensitive data is encrypted using industry-standard protocols
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Monitoring: Continuous monitoring for security threats and vulnerabilities
- Secure Infrastructure: Hosted on secure servers with regular security updates
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing of your personal information
- Withdrawal: Withdraw consent for marketing communications
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
When we no longer need your information, we will securely delete or anonymize it.
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Marketing Communications
We may send you marketing communications about our products and services. You can opt out of these communications at any time by:
- Clicking the unsubscribe link in any marketing email
- Updating your preferences in your account settings
- Contacting us directly
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our website
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
Note: This privacy policy is effective as of the date listed above. By continuing to use our website, you acknowledge that you have read and understood this policy.
