Warranty and Returns

Our Commitment to Quality

At HeavyUsedParts.com, we stand behind the quality of our used spare parts. We understand that reliability is crucial for your heavy equipment, and we are committed to providing parts that meet your expectations.

Warranty Policy

All parts sold by HeavyUsedParts.com come with a 30-day limited warranty from the date of purchase. This warranty covers defects in material and workmanship under normal use and service.

If a part fails due to a defect within the warranty period, we will, at our discretion, either replace the part or provide a full refund of the purchase price.

This warranty does not cover:

• Failures due to improper installation, misuse, or negligence.
• Labor costs for removing or reinstalling parts.
• Shipping costs.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at info@heavyparts.com or call us at +971 (050) 598-2258 within the 30-day warranty period.
2. Provide your original invoice number and a detailed description of the issue.
3. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the part.
4. Parts must be returned in the same condition as they were received.

Once we receive and inspect the returned part, we will process your replacement or refund within 5-7 business days.